Refund policy

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PolyFob Creations Return & Refund Policy

We want you to love your PolyFob purchase! 🌺 If there is an issue with your order, please contact us and we will be happy to assist you.

30-Day Return Policy

We have a 30-day return policy. You have 30 days from the date your order is delivered to request an eligible return.

To qualify for a return, merchandise must be in the same condition in which it was received: unworn, unused, unwashed, with original tags attached and in its original packaging. Proof of purchase is required.

To request a return, please contact us at shop@polyfob.com before sending anything back. Returns sent without prior authorization may not be accepted.

Unless the return is due to an error by PolyFob Creations or an item arriving damaged or defective, return shipping costs are the customer's responsibility. Original shipping charges are non-refundable.

Damaged, Defective or Incorrect Items

Please inspect your order as soon as it arrives. If an item is damaged, defective, or you received the wrong item, contact us promptly so we can review the issue and make it right.

We may request photographs of the item, packaging, and shipping label to help us resolve the issue.

Non-Returnable & Final Sale Items

For health, safety, customization, or product-specific reasons, the following are not eligible for return or refund:

  • Earrings and other pierced jewelry
  • Fresh or artificial floral items that have been worn or used
  • Food and other perishable products
  • Beauty, body oils, personal-care products, or opened hygiene-sensitive items
  • Custom, personalized, engraved, or made-to-order products
  • Special-order merchandise
  • Gift cards
  • Clearance and items marked Final Sale

Please contact us before purchasing if you have questions about whether an item is returnable.

Custom & Personalized Orders

Custom, engraved, personalized, and made-to-order merchandise is final sale once production has begun.

Customers are responsible for reviewing names, spelling, dates, sizes, colors, images, and other personalization details before approving an order. PolyFob Creations is not responsible for errors contained in information provided or approved by the customer.

If PolyFob Creations makes an error in fulfilling the approved customization, please contact us so we can make it right.

LIVE Sales & Wall Drops

Please claim items with the intent to purchase. For Facebook LIVE sales, wall drops, and other manually invoiced claims, customers must provide the requested contact/shipping information so an invoice can be issued.

Unless otherwise stated during the sale, payment is due within 24 hours of receiving the invoice. Unpaid claims may be canceled and the merchandise released to another customer.

Purchases made through LIVE sales or wall drops are subject to the same return eligibility and final-sale exceptions stated in this policy.

Order Cancellations

If you need to cancel an order, contact us as soon as possible.

We cannot guarantee cancellation once an order has entered processing, has been packaged for shipment, has shipped, or production has begun on a custom/personalized order.

Custom orders, special orders, preorders, and other orders requiring PolyFob Creations to purchase or reserve materials may require a non-refundable deposit, which will be disclosed before the order is confirmed.

Exchanges

We do not guarantee direct exchanges because inventory may sell out quickly.

The easiest way to obtain another size, color, or style is to request a return for an eligible item and, once approved, place a new order for the desired item.

Shipping & Delivered Packages

PolyFob Creations is not responsible for delays caused by the shipping carrier.

If tracking shows a package as delivered but you cannot locate it, please first check around the delivery location, with household members or neighbors, and contact the shipping carrier.

A package being marked delivered does not automatically qualify for a refund. We will assist with available shipping information when possible.

If a package is returned to PolyFob Creations because the customer provided an incorrect or incomplete shipping address, additional shipping charges may be required to resend the order.

Refunds

Once we receive and inspect an eligible return, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method. Original shipping charges are not refundable unless the return resulted from an error by PolyFob Creations.

Please allow additional time for your bank or credit card company to process and post the refund after it has been issued.

Questions?

Please contact us at:

PolyFob Creations
📧 shop@polyfob.com
📞 310-995-8629
📍 9158 Will Clayton Pkwy., Humble, TX 77338

Fa'afetai lava for shopping with PolyFob Creations and supporting our small Poly business. Every order is packed with alofa. 🌺