FAQ

What is PolyFob Creations?

PolyFob Creations is a Pacific Island-inspired online shop offering flowers, jewelry, apparel, accessories, and gifts made to celebrate island beauty, culture, and style.

How long does shipping take?

Processing and shipping times may vary depending on the item and order volume. Please allow a few business days for order processing before shipment. Once your order ships, you will receive tracking information if available.

Do you offer free shipping?

Some items or promotions may include free shipping. Please check the product page or current store promotions for the most up-to-date shipping offers.

Do you accept returns or exchanges?

Please review our Refund Policy for full details on returns, exchanges, and eligible items.

Can I track my order?

If tracking is provided for your shipment, it will be sent to the email used at checkout once your order has shipped.

Do you restock sold out items?

Yes, some items may be restocked depending on demand and availability. Joining our email list is the best way to hear about restocks and new arrivals.

Do you offer custom orders?

Some products may be available for custom requests depending on the item and availability. Contact us with details about what you’re looking for, and we’ll let you know if we can accommodate your request.

What if I entered the wrong shipping address?

Please contact us as soon as possible. We cannot guarantee changes once an order has been processed or shipped.

Do colors and designs vary?

Some products may have slight variations in color, pattern, or design due to lighting, materials, handmade details, or screen settings. These small differences help make each piece unique.

How can I contact you?

You can reach us through our Contact Us page or by emailing us directly at [insert your business email here].